Hotel Guest Care
Need a doctor while visiting New Zealand? Get a GP consultation, prescriptions, repeats of your regular medications, and care team support from your hotel room. The consultation fee is $150.
See a doctor from your hotel room
$
50
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- Self-pay visits - insurance not accepted or needed, FSA/HSA eligible
- No appointment needed
- Your health data is secure and protected by our practices and by law
How it works
- Connect with the doctor through instant messaging
- Pick up any prescribed medication at a pharmacy of your choice or have it delivered
- Your care team is available 7 days a week
$
0
150
You’ll receive advice, recommendations, and a treatment plan at no charge. A $50 processing fee applies only if you need a prescription.
You'll be connected with a New Zealand-registered GP who can consult with you, write prescriptions, arrange repeats of your regular medications, and coordinate your care. The $150 fee covers everything.
Get better or pay nothing. Guaranteed.
NZ-registered doctors. Prescriptions sent to your nearest pharmacy.
How it works
- Connect with the doctor through instant messaging.
- Tap the button below and answer a few quick health questions
- Pick up any prescribed medication at a pharmacy of your choice.
- A New Zealand GP reviews your case and responds within hours
- No appointment. No hassle. Available 7 days a week.
- Get prescriptions at a local pharmacy or receive the care advice you need
How does hotel guest care work?
Hotel guest care is a online consultation service for visitors staying at hotels in New Zealand. Instead of searching for a local clinic or waiting room, you connect directly with a New Zealand-registered GP from your hotel room.
Here's how it works
- Start a chat: Tap the button on this page and answer a few quick health questions. It takes about 5 minutes.
- Doctor review: A GP reviews your information and responds to you in the same chat, usually within a few hours.
- Prescriptions and care: If you need medication, your prescription is sent to a local pharmacy near your hotel for pickup. If you need advice, a referral, or a plan, your doctor will walk you through it.
The $150 consultation fee covers everything: your GP consultation, any prescriptions written, repeats of your regular medications, and ongoing care team support for the duration of your stay.
Is a chat-visit right for me?
This service is a good fit for you if:
- You're a hotel guest visiting New Zealand and need to see a doctor
- You have non-emergency symptoms like a cold, flu, infection, rash, or pain
- You need a prescription filled or a repeat of your regular medication
- You want advice from a local GP about a health concern during your trip
- You'd rather avoid the hassle of finding and visiting an unfamiliar clinic
If you're experiencing a medical emergency, please call 111 or visit the nearest emergency department immediately.
What's included
Your Well Revolution doctor can help with a wide range of health needs during your stay, including:
- Common conditions: Cold, flu, sore throat, ear infections, stomach bugs, skin rashes, minor injuries, and other non-emergency concerns
- Prescriptions: New prescriptions for conditions diagnosed during your consultation, sent to a local pharmacy near your hotel
- Medication repeats: Repeats of your regular medications if you've run out or left them at home
- Referrals: Referrals to specialists or local clinics if further care is needed
- Health advice: General GP advice on any health concern during your visit
See What we treat for more.
This service is for non-emergency care. Procedures, imaging, and in-person diagnostics are not available through a chat consultation.
Frequently Asked Questions
What does the $150 consultation fee cover?
The $150 covers your full GP consultation, any prescriptions written during your consultation, repeats of your regular medications, and ongoing care team support. There are no hidden fees or additional charges.
Can I get a prescription during the consultation?
Yes. If your doctor determines you need medication, they'll write a prescription and send it to a pharmacy near your hotel. You can pick it up at your convenience.
Do I need to be a Well Revolution member?
No. Hotel guest care is a standalone service. No membership or subscription is required. You pay the $150 consultation fee and receive full care during your stay.
How quickly will I hear back from a doctor?
Our care team responds within 3 hours between 9 am and 6 pm, 7 days a week, including weekends and public holidays. If you message outside those hours, you'll hear back first thing in the morning.
I've run out of my regular medication. Can you help?
Yes. If you've run out of medication or left it at home, your doctor can arrange a repeat prescription for collection at a local pharmacy. Please have details of your usual medication ready (name, dose, and frequency).
What if I have a medical emergency?
This service is for non-emergency care only. If you're experiencing a medical emergency, please call 111 immediately or ask your hotel reception to direct you to the nearest emergency department.
About Well Revolution
What does it cost?
One-off consults are provide at no charge for medical advice and treatment plans. A $50 processing fee applies only if you need a prescription.
See our pricing page for more information.
How do consults work in Well Revolution?
Start a private and secure instant message with a Well Revolution GP right here from your phone or desktop.
You can send text, voice and video messages, share images, videos and documents, and have voice and video calls all from inside the Well Revolution instant messenger.
Do I need to make an appointment?
No appointment is needed with Well Revolution. Start a private chat with a doctor at any time—available 7 days a week, including nights, weekends and holidays.
What's included with my consult?
A consult with a Well Revolution GP, medical advice, treatment plans, referrals, prescriptions and repeats.
The doctor will decide on what care is appropriate for you.
Can I use my health insurance for my consult?
We'll provide a receipt for your consultation.
You can submit a claim to your insurance provider for reimbursement.
How do prescriptions work?
The doctor creates and sends paperless prescriptions for you. They will send your prescription to your favourite or nearest pharmacy for the most convenient pick-up location, or you can choose home delivery.